She had a faulty transponder, and she said the Tollway removed her fees and sent a new one her way. Samantha was able to reach the Tollway through social media. Whether you just traveled or are about to travel, drivers can sign up for Pay By Plate by visiting and entering your license plate details, dates of travel and a payment method.ĭrivers who use the Tollway system have 14 days to pay tolls without incurring any fees or fines, the spokesman said. The easiest way for customers to pay tolls is by signing up for I-PASS, which provides drivers with a 50% discount on all tolls while automatically deducting tolls from their I-PASS account, the spokesman said.Ĭustomers can open I-PASS accounts by visiting They can pick up I-PASS transponders by stopping at the customer service centers or by visiting participating Jewel-Osco and Road Ranger stores.Īnother option is to sign up for Pay By Plate, which allows drivers to pay tolls electronically and avoid all fines and fees without opening an I-PASS account or using a transponder, he said. RELATED: Construction underway for new I-490 western O'Hare corridor to I-90, Rt. To reach the Tollway, visit, Facebook or Twitter or call the customer service call center at 1-800-UC-IPASS, an I-PASS spokesman said.ĭrivers also can stop in at customer service centers at the Belvidere, Lincoln and Lake Forest Oases. I cannot call anyone over there and I have written 4 letters to dispute my charges. I had a working I pass in my car that even has autopay. If you scroll down, you will also see some more common questions. Simply click on the icon belonging to the platform you use, and the FAQs for that operating system will become visible. I now have a bill for $350 when the original tolls were only $50. Here are some of the most common mistakes and problems users have, as well as solutions to ensure that your iPass experience is easy as pie. Samantha said "I got a new iPass last year and IPASS put my old expired plate in it. It’s the most widely used tollway system in the United States. (WLS) - After the Illinois Tollway went cashless in February, some drivers want to know how best to reach state highway officials with questions. The E-ZPass is an electronic toll collection system used on most toll roads, bridges, and tunnels on the East Coast and in the Midwest. Here's how to make sure you don't miss any tolls, after the Illinois Tollway went cashless.ĭOWNERS GROVE, Ill.
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